About Us

Who we are

Shinewell Care is a registered NDIS provider guided by the values of compassion, transparency, empowerment, and accountability. We are committed to delivering safe, respectful, and high-quality supports that place participants at the centre of every decision. We take the time to understand each individual’s goals and provide supports that are tailored, meaningful, and delivered with genuine respect.

With a skilled team of trained support workers and clinical leadership, we offer a broad range of NDIS services designed to support daily living, promote independence, and create positive life experiences. At Shinewell Care, we are accountable for the care we deliver and transparent in how we work—always striving to make a positive difference, every day.

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Our Mission

Our mission is to empower people living with disability to build independence, confidence, and wellbeing through personalised, reliable care. We are committed to supporting individuals to live with independence, confidence, and dignity by delivering care that is respectful, reliable, and tailored to each person’s unique needs, goals, and circumstances. Through genuine relationships and consistent support, we aim to create positive, lasting change in the lives of the people we serve.

Our Vision

Our vision is to become a trusted leader in disability support, recognised for excellence, integrity, and person-centred care. We strive to build a future where people living with disability feel empowered, included, and valued within their communities. We aim to grow strong, long-term partnerships with participants, families, professionals, and communities, creating support systems that are responsive, inclusive, and focused on real-life outcomes.

Our Values

Our work is guided by our core values that shape every decision, interaction, and service we deliver.

01

Compassion

We care with heart and empathy, ensuring every person feels respected and understood.

02

Transparency

We communicate openly and honestly, building trust through clarity at every step.

03

Empowerment

We inspire confidence and independence, helping people take control of their lives.

04

Accountability

We stand behind our care, delivering safe, consistent support you can trust.

Frequently Asked Questions